Returns & Exchanges
We want you to be completely satisfied with your brew, so if your order isn't hitting the spot, we offer returns on non-perishable items and resolution for quality issues with our beans. Due to the fresh-roasted nature of our coffee, we cannot accept returns on opened bags, but we will always work to make it right.
Contact Support
Email our roasting team within 14 days of delivery with your order number and a brief explanation of the issue.
Review & Approval
We will review your request and, for hardware or merchandise, provide a return shipping label and authorization code.
Pack Your Items
Securely package the unused merchandise or faulty gear in its original packaging to ensure it arrives back at the roastery safely.
Refund or Replacement
Once received and inspected, we will process your refund to the original payment method or ship out your replacement coffee immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing